Systems of Systems: Pure, and Applied to Lean Six Sigma
نویسندگان
چکیده
This chapter will briefly introduce the principles of General Systems Thinking (GST) as defined by classic literature on the subject (Ackoff, 1971; Battista, 1977; Bertalanffy, 1968; Boulding, 1956; Churchman, 1968; Waelchi, 1992; Weinburg, 1975). In particular, this chapter will contrast two opposing operational research (OR) views about systems thinking; the ‘reductionistic’ (‘hard’) approach and the ‘holistic’ (‘soft systems methodology’) approach. This chapter will then focus on the later; holistic soft systems methodology (SSM), which is the most suitable approach for improving human activity systems, rather than hard systems thinking which is more suitable for mechanistic or physical systems.
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